Full time

At our agency, we invest in the success and well-being of every team member. Our benefits package is designed to support financial stability, work–life balance, and long-term career growth.

• Performance-based commission structure
• Simple IRA retirement plan with employer match
• Disability insurance
• Life insurance
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays

ROLE DESCRIPTION:

As a Customer Service Representative with Julie Franks State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

 RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation - $46,000 - $60,000 - Base Salary + Commissions + Bonuses

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Full-Time

This is a full-time career opportunity with Julie Franks State Farm, designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment.

Benefits

• Performance-based commission structure
• Simple IRA retirement plan with employer match
• Disability insurance
• Life insurance
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays

Position Overview

The Customer Care Manager plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.

Responsibilities

• Answer incoming calls and greet walk-in customers in a professional and friendly manner
• Assist customers with policy questions, billing inquiries, and coverage changes
• Process policy endorsements, payments, and other administrative tasks
• Follow up on customer requests and ensure timely resolution of issues
• Generate referrals and support the sales team with leads
• Maintain accurate customer records in the agency management system
• Participate in community events and agency marketing initiatives

Qualifications

• Previous customer service experience required; insurance industry experience preferred
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient with computers and willing to learn new software
• Property & Casualty license required or willingness to obtain

Compensation $46,000 - $60,000

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.